Privacy Policy

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Trusted Partner Networks (TPN)

Introduction

Trusted Partner Networks (TPN) is committed to complying with the UK and European data protection regulations, including the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR) (EU) 2016/679, and any other relevant privacy laws. This Privacy Policy explains what personal information we collect from you when you visit our website or receive our services, how we use and protect that data, and your rights in relation to your personal data.

By using our services, visiting our website, or interacting with us, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of data protection law, the data controller is:  

Trusted Partner Networks (TPN)  

Unit 21 City West Park St Johns Road, Meadowfield ind Est, Durham, DH7 8ER  

Email: Accounts@trustedpartnernetworks.co.uk

2. Information We Collect

We may collect and process the following personal data about you:

- Identity Data: Name, job title, company name (where applicable), and other identification details.

- Contact Data: Email address, postal address, telephone number, and other contact details.

- Transactional Data: Information related to your use of our services, including details about any transactions you make, energy consumption data, and communication preferences.

- Technical Data: IP address, browser type, operating system, device type, and website usage data collected via cookies or other tracking technologies.

- Marketing and Communications Data: Preferences in receiving marketing communications, and your communication preferences.

We may also collect personal information from third parties, such as our partners or contractors, to help provide our services.

3. How We Use Your Personal Information

We use the personal data we collect for the following purposes:

- Provision of Services: To deliver the energy consultancy services, switching services, and other services you have requested or to which you have subscribed.

- Communication: To contact you about updates, offers, or important service information related to the services you use.

- Account Management: To manage your account, respond to your inquiries, and provide customer support.

- Marketing and Promotions: With your consent, to send marketing communications about our services, promotions, and other information that may interest you.

- Improvement of Services: To analyse and improve our services, website, and user experience based on usage data.

- Legal and Regulatory Obligations: To comply with legal obligations, including record-keeping, dispute resolution, and responding to requests from regulatory bodies.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

- Consent: Where you have given us consent to process your data, for example, when you sign up for marketing communications.

- Contractual Necessity: To fulfil our obligations under a contract with you (e.g., providing consultancy services or processing a service request).

- Legal Obligation: Where we are required to comply with a legal or regulatory obligation.

- Legitimate Interests: Where we have a legitimate interest in processing your data (e.g., for administrative purposes or for improving our services), provided these interests do not override your rights and freedoms.

5. Sharing Your Data

We will not sell, rent, or lease your personal data to third parties. However, we may share your data with trusted third parties for the following reasons:

- Service Providers: We may share your personal data with contractors, partners, or service providers who help us deliver our services (e.g., energy providers, CRM systems, etc.).

- Regulatory Authorities: Where required, we may disclose your personal data to regulatory bodies, law enforcement, or government authorities to comply with legal obligations.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, and we will notify you of any such change.

Any third parties with whom we share your data will be required to handle your personal data in accordance with applicable data protection laws.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, regulatory, or contractual obligations. The retention period will depend on the nature of the data and the service provided. For example, we may retain transactional data for up to 6 years as required by tax laws, while marketing data will be retained until you opt out of receiving communications.

7. Your Rights

Under data protection law, you have certain rights regarding your personal data. These include:

- Right to Access: You have the right to request access to the personal data we hold about you.

- Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request corrections.

- Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data.

- Right to Restriction of Processing: You have the right to request restrictions on how we process your personal data in certain situations.

- Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.

Right to Data Portability: You have the right to request that we transfer your personal data to another data controller in a structured, commonly used, and machine-readable format.

- *Right to Withdraw Consent*: Where we process your data based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at the details provided below.

8. Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. While we strive to protect your data, please note that no method of electronic transmission or storage is entirely secure, and we cannot guarantee the absolute security of your data.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve user experience, analyse website usage, and tailor marketing communications. You can manage or disable cookies through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or other communication channels. Please review this Privacy Policy periodically to ensure you are aware of any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your personal data, or if you wish to exercise your data protection rights, please contact us at:

Trusted Partner Networks (TPN)  

Unit 21 City West Park St Johns Road, Meadowfield ind Est, Durham, DH7 8ER  

Email: Accounts@trustedpartnernetworks.co.uk  

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End of Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data in compliance with UK and European data protection regulations. By using our services or visiting our website, you consent to the terms outlined in this policy.